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Platinum Play

Platinum Play

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Overview

Our rating
Game Selection
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Bonuses
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Usability
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Help & Support
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Payment Methods
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Security & Licensing
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Veterans of the iGaming world, Platinum Play casino has been operating in full swing since 2004. Having been rolling for almost 2 decades has allowed for this casino’s experience, networking and grasp of industry fundamentals to benefit its player base. You can tell instantly that a great deal of effort has been put into building top quality localization and features that makes this casino especially accessible for players from all over the world. One could easily assume that Platinum’s mantra is ‘something for everyone’ with their great selection of games and promotions, which is great to see that they have maintained in an era with so many online casinos popping up with a solely niche idea in mind.

Pros & Cons
Great customer support
Available on desktop & mobile
Easy to use interface
Great variety of video slots
Great bonuses and promotions
Progressive jackpots missing
High wagering requirements

Bonuses

There are many Platinum Play bonuses, free spins, and other promotions available based on players' country of residence. New players at Platinum Play casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.

Platinum Play Casino Bonuses Promotion

Game Selection

Casino, Live Casino & Jackpots

After its long running time, the Platinum play games count now sits at over 700 titles. The ocean of games available isn’t just deep, but also wide. With slots, table games, regular jackpots, video poker, scratchcards and live casino, there’s sure to be something for everyone here. There’s even a nice “For You” section that breaks game categories down even further and lets you find the right game for your playing style, whether it be expanding wilds or classic 3 reel slots.

Slots and Table Games

There’s not much you can fault Platinum Play when it comes to the selection of slot and table games on offer. The slots available come in all shapes and sizes, with the big name developers being part of that mix, such as NetEnt and Microgaming. There’s even a dedicated section to sports based slots that are for example football, hockey or horse racing themed. There’s also a bunch of virtual table games and video poker variations to choose from.

Additionally, you may have seen a ‘hot’ category at a lot of casinos, which showcases the most popular games being played. Platinum Play opts for showcasing both hot and cold games, which is a nice little touch and gives players a view into the games available, which tend to otherwise go by unnoticed. With hundreds of slots available at any given time, it’s nice to see that this casino is giving players more options to look for something new. One of the games currently in the ‘cold’ section for example is Double Lucky Lines, which features nice Eastern Asian aesthetics and sound, along with a double symbol mechanic and a variety of different wilds in play.

Jackpots at Platinum Play

There are a good variety of jackpot games to choose from, including some decent progressive jackpots which offer eye catching sums of money that can skyrocket into the millions of euros. The other jackpot games available feature the likes of Noble Sky and Immortal Glory, which are good games in their own right. 

Live Casino Games

While the variety of live casino games is certainly serviceable here, it is not quite as large as one would hope for. With that being said, all live casino games are powered by Evolution Gaming, which alone speaks to their quality. All of the classic live casino games are also on show with the likes of Blackjack, Roulette, Poker and other games all being available in a few different varieties. There’s also some speciality games here such as Deal Or No Deal and Money Wheel, which offers a nice alternative for those looking for something different. 

So, there’s certainly nothing in particular missing in the live casino area. We were just expecting a few more tables and varieties on those classic games. There’s a lot of other casinos out there who offer huge arrays of table games, like Blackjack variations that provide different localization, betting amounts and rulesets.

Platinum Play Casino Game Selection

Game selection at Platinum Play

Usability

While longer running casinos tend to have a lot of gravitas and respect, due to their accumulated experience and networks that have been built up over the years; there is something to be said about younger casinos tending to have better and more up to date user interfaces. Platinum Play has done a good job of keeping itself current however, with useful navigation elements that make it that much easier to get around on the site. 

Everything looks clean and is therefore easy to find, especially with the ability to hide the promotional banners at the top of the page. Instant access to their live chat is also just a click away, as it is baked into the top menu alongside the promotions and transaction buttons pages. We also love it when a casino makes the extra effort to provide a dark mode that helps against eye strain during prolonged gaming sessions.

Game selections are nicely split up into categories and you can search for either the title or provider of the game. The only trouble we found here though, is that searching for a provider only appears to bring up a shortlist of selections, rather than presenting it in the regular game selection table. Furthermore, there also seems to be some noticeable load times when searching games or hopping between pages for that matter.

Mobile Casino

The Platinum Play mobile casino comes with everything that the desktop version has to offer. It is all really neatly formatted to be legible and easy to navigate through. All of the menu options are now instead found at the bottom of the screen, which also features some nice additions, such as a game search function and a menu icon that provides a more extensive list of places to navigate through, including your account settings and access to live chat support.

While most of the mobile version of the site ran smoothly, there were some snags that we came across unfortunately. First, we had issues logging in, after double and triple checking that the login information was correct. It was getting slightly disconcerting, especially after seeing that we had a certain amount of tries before the account would be locked. Fortunately it was fixed by closing the browser and visiting the site again, after which we could successfully log in. Whether this is a frequent issue or not, we can’t say, but it is worth mentioning nonetheless. This was all tested on an Android phone with the latest software updates.

Platinum Play Casino Mobile Usability

Screenshots

Platinum Play Help & Support

The onsite FAQ is a lot more brief than one would usually find at other casinos, however the information is concise and does link directly to the support page for further questions, along with some other helpful links. While it would be great to see a lot more content put into this page, it’s a decent start for now.

These are the main questions in the Platinum Play FAQ:

  • How Do I Register An Account?
  • How Do I Deposit Into My Account?
  • What Happens If My Bank Transaction Times Out?
  • How Do I Make a Withdrawal? 
  • How Do I Reverse a Withdrawal? 

You can contact Platinum Play’s customer support via email or live chat. They also have a handy inbuilt process for those who have forgotten their passwords. This is also made easier by them implementing usernames into account registration. From our experience, the live chat support had barely any queue times and the agents were friendly and helpful. There’s also a great range of languages supported. If we had to pick out one minor complaint, it would be that the user interface for the live chat window did seem rather out of place when compared to the rest of the site.

Platinum Play Casino Help Support

Payment Methods

There’s a good selection of deposit and withdrawal methods available here. Visa, MasterCard, Skrill and Neteller, as well as a number of bank transfer options. Trustly, Interac and regular bank transfer are all valid deposit methods, however only regular bank transfers can be used as a withdrawal method out of the three. All of this is listed on the “Deposit Options” page found at the bottom of the site. However, there is some key information that is missing there, such as minimum and maximum deposit amounts for each method, as well as any possible fees or transaction times, or lack thereof, that may be incurred.

It should also be noted that Platinum’s terms state that; any player who is fortunate enough to request withdrawals that total 5 times more than their deposits, will be subject to a detailed review of gameplay activity, along with a maximum withdrawal limit of €4,000 per week. In any other case, the casino has a €10,000 limit on withdrawal made in a 24 hour period, which is actually quite generous compared to others.

Verifying Your Platinum Play Account

Regardless of the online casino in question, account verification is something that all players should become familiar with. Verifying your account as soon as possible prevents any potential delays to the processing of any winnings you may acquire. This entails sending the casino a proof of identity and proof of address, which is required by the licensing body and ensures that proper anti money laundering and player safety procedures are maintained.

Platinum Play makes this process easy to get through with a handy uploader that you can find in your profile settings under the “Upload My Documents” tab. There’s also clear instructions here as to what type of document is needed, along with the file specifications of what can be uploaded. For a proof of identity, it is recommended you send in a picture of your passport for the quickest processing time. A proof of address can be a bank statement or proof of address that is no more than 6 months old. From there you can expect to hear back from the casino within 2 to 3 days.

Security

The Malta Gaming Authority (MGA) is the most widely used and reputable licensing body in the industry. It was originally established in 2001 and continues to regulate countless of online casinos, Platinum Play included. This ensures that the casino is regularly checked for its practices in fair play, responsible gaming and player protection. 

This is in addition to the testing and auditing done on the games available. eCOGRA is a testing agency that ensures the ethical state of digital games of chance platforms. Achieving a certification seal from both the MGA and eCOGRA is a great way of showcasing that this casino is fair, respectful and in keeping with industry standards. Further information about these 2 organizations are handily cleared out in a dedicated page available from the Platinum Play website.

You can also find an extensive ‘Security and Privacy’ policy page at the bottom of Platinum’s site, which goes into detail regarding the ways in which your information and activity is recorded, stored and safeguarded. This covers collaborations with 3rd parties, how information is transferred and what your rights are in these matters. The layout, legibility and concise nature of which all of this information is presented here is great and is something we would definitely recommend you take a look through to get an easy understanding of the entire picture.

Platinum Play Security Section

Conclusion

Platinum Play has a lot going for it, but is unfortunately brought down by a few negative aspects. While we love the variety of promotions, great mobile website and, for the most part, its selection of games, there are a few shortcomings in each part that we hope to see improved upon. For promotions it’s mainly the wagering requirements, while it’s the less than optimal load times for the site itself, and lastly the lack of progressive jackpots, that marks Platinum down a couple of grades. 

All of these complaints are not major issues that completely break the experience and we strongly believe that positive changes in these areas are not outside of the reach for this casino. You can tell a lot of dedication and expertise has been put into providing an overall great player experience. Though we still believe that this casino has a little further to go to reach its true potential.

What to expect
Long time in the business
Large game selection and variety
3 welcome deposit bonuses
Clear loyalty program
Regular tournaments
Nerijus Grenda
Nerijus GrendaUpdated: 18 Mar 2022
Nerijus is one of our top writers here at GoodLuckMate, and he knows exactly what casino players want to read about. He got started in the iGaming industry as a player, more specif...
Eve Luneborg
This article has been Quality Assured by Eve Luneborg
Casino details
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Game categories
Table Games
Slots
Live Casino
Keno
Roulette
Blackjack
Baccarat
Game Show
Jackpots
Card Games
Instant win
Scratch
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Casino - FAQs

Q: 

What are the wagering requirements at Platinum Play?

A: Before you’re able to cash out the winnings from your Platinum Play bonus you’ll need to complete a wagering requirement of 70x. Once this has been done your bonus money will be converted into real cash that you can withdraw.
Q: 

Can I get a Platinum Play bonus?

A: Yes, the first bonus offer you’ll get as soon as you have registered at Platinum Play, and you can read more about this offer in our review.
Q: 

Does Platinum Play have an FAQ?

A: Yes, Platinum Play has an FAQ page, and there you’ll find answers to all the questions players frequently have at Platinum Play. If you can’t find answers to your questions on that page, simply contact their support department.
Q: 

How do I verify my Platinum Play account?

A: The verification process at Platinum Play will differ a bit depending on the gambling regulations in your country of residence. Most players will, however, have to send in or upload documents verifying their name, date of birth and residential address. Documents you can use for this include a valid ID and a utility bill. You’ll receive detailed instructions from the casino regarding the exact process once verification of your account is needed.
Q: 

Does Platinum Play support cryptocurrencies?

A: No, it’s not possible to make deposits or withdrawals using cryptocurrencies at Platinum Play. You’ll only be able to use fiat currencies, and you can find a complete list of all available payment methods on the cashier’s page of the casino.
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