Platinum Play

Casino, Live Casino & Jackpots

After its long running time, the Platinum play games count now sits at over 700 titles. The ocean of games available isn’t just deep, but also wide. With slots, table games, regular jackpots, video poker, scratchcards and live casino, there’s sure to be something for everyone here. There’s even a nice “For You” section that breaks game categories down even further and lets you find the right game for your playing style, whether it be expanding wilds or classic 3 reel slots.

Slots and Table Games

There’s not much you can fault Platinum Play when it comes to the selection of slot and table games on offer. The slots available come in all shapes and sizes, with the big name developers being part of that mix, such as NetEnt and Microgaming. There’s even a dedicated section to sports based slots that are for example football, hockey or horse racing themed. There’s also a bunch of virtual table games and video poker variations to choose from.

Additionally, you may have seen a ‘hot’ category at a lot of casinos, which showcases the most popular games being played. Platinum Play opts for showcasing both hot and cold games, which is a nice little touch and gives players a view into the games available, which tend to otherwise go by unnoticed. With hundreds of slots available at any given time, it’s nice to see that this casino is giving players more options to look for something new. One of the games currently in the ‘cold’ section for example is Double Lucky Lines, which features nice Eastern Asian aesthetics and sound, along with a double symbol mechanic and a variety of different wilds in play.

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Jackpots at Platinum Play

There are a good variety of jackpot games to choose from, including some decent progressive jackpots which offer eye catching sums of money that can skyrocket into the millions of euros. The other jackpot games available feature the likes of Noble Sky and Immortal Glory, which are good games in their own right. 

Live Casino Games

While the variety of live casino games is certainly serviceable here, it is not quite as large as one would hope for. With that being said, all live casino games are powered by Evolution Gaming, which alone speaks to their quality. All of the classic live casino games are also on show with the likes of Blackjack, Roulette, Poker and other games all being available in a few different varieties. There’s also some speciality games here such as Deal Or No Deal and Money Wheel, which offers a nice alternative for those looking for something different. 

So, there’s certainly nothing in particular missing in the live casino area. We were just expecting a few more tables and varieties on those classic games. There’s a lot of other casinos out there who offer huge arrays of table games, like Blackjack variations that provide different localization, betting amounts and rulesets.

There’s some big numbers at play when it comes to Platinum’s welcome offer. There’s 3 deposit bonuses of 100%, with the 1st starting at up to €400. The 2nd and 3rd then goes up to €200 each. This gives a grand total of €800 worth of Platinum Play bonus funds altogether. That’s definitely a lot more potential bonus money than other online casinos offer, however there are no free spins up for grabs here. You will see many casinos offer a mix of deposit bonus and free spins for new players, but Platinum are keeping it simple in that regard.

Their terms do mention Platinum Play free spins, however this may be a region restricted or time limited promotion that they are referring to. Whatever is the case, you can sure that there is no need for a Platinum Play bonus code to activate the welcome offer.

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Bonus Terms and Wagering Requirement

The big numbers don’t end with the bonus amounts though unfortunately. The wagering requirements of the welcome bonus are a staggering 70 times. This is practically double than what you will see at other online casinos and appears to be the compromise that Platinum Play has taken, in order to offer such large amounts for new customers. Another one of the terms is that all NetEnt games only count for 50% progress on wagering. This piled on top of the already steep requirements would definitely put more than a few people off, we would imagine.

Furthermore, it is important to be aware of the fact that newly registered players have to opt in to the welcome offer. You will have 7 days, from account creation, to claim the offer and from there the wagering must be completed within 2 months of bonus activation. That is quite a generous time span, as most casinos tend to offer a 1 month deadline, yet it is quite understandable due to the larger than usual requirements. 

Promotions and Bonuses

There’s a lot to talk about when it comes to the variety of Platinum Play promotions. There’s a dedicated promotions page found at the top of the screen, which gives a nicely laid out play of what to expect each week. This is mainly populated by match deposit bonuses, but you could easily be mistaken for that being all there is. There’s also a dedicated tournaments page that lays out nicely in progress and future instalments. These all have their own specific games, leaderboard and prizes that can be achieved through wagering. It isn’t just the top ranked player that is given prizes either, so it’s well worth checking out.

There’s also a loyalty program set up for players who wish to frequent this casino. Starting out at a bronze level, players can reach higher rankings by wagering cash funds and other activities. Just making your first deposit, for instance, will instantly award you with 2,500 points and put you into the silver level. There are 6 levels to this loyalty program with the final level being on an invite only basis. This final level gives players access to the VIP program, which will likely give out even more perks.

While longer running casinos tend to have a lot of gravitas and respect, due to their accumulated experience and networks that have been built up over the years; there is something to be said about younger casinos tending to have better and more up to date user interfaces. Platinum Play has done a good job of keeping itself current however, with useful navigation elements that make it that much easier to get around on the site. 

Everything looks clean and is therefore easy to find, especially with the ability to hide the promotional banners at the top of the page. Instant access to their live chat is also just a click away, as it is baked into the top menu alongside the promotions and transaction buttons pages. We also love it when a casino makes the extra effort to provide a dark mode that helps against eye strain during prolonged gaming sessions.

Game selections are nicely split up into categories and you can search for either the title or provider of the game. The only trouble we found here though, is that searching for a provider only appears to bring up a shortlist of selections, rather than presenting it in the regular game selection table. Furthermore, there also seems to be some noticeable load times when searching games or hopping between pages for that matter.

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Mobile Casino

The Platinum Play mobile casino comes with everything that the desktop version has to offer. It is all really neatly formatted to be legible and easy to navigate through. All of the menu options are now instead found at the bottom of the screen, which also features some nice additions, such as a game search function and a menu icon that provides a more extensive list of places to navigate through, including your account settings and access to live chat support.

While most of the mobile version of the site ran smoothly, there were some snags that we came across unfortunately. First, we had issues logging in, after double and triple checking that the login information was correct. It was getting slightly disconcerting, especially after seeing that we had a certain amount of tries before the account would be locked. Fortunately it was fixed by closing the browser and visiting the site again, after which we could successfully log in. Whether this is a frequent issue or not, we can’t say, but it is worth mentioning nonetheless. This was all tested on an Android phone with the latest software updates.

The onsite FAQ is a lot more brief than one would usually find at other casinos, however the information is concise and does link directly to the support page for further questions, along with some other helpful links. While it would be great to see a lot more content put into this page, it’s a decent start for now.

These are the main questions in the Platinum Play FAQ:

• How Do I Register An Account?
• How Do I Deposit Into My Account?
• What Happens If My Bank Transaction Times Out?
• How Do I Make a Withdrawal? 
• How Do I Reverse a Withdrawal? 

You can contact Platinum Play’s customer support via email or live chat. They also have a handy inbuilt process for those who have forgotten their passwords. This is also made easier by them implementing usernames into account registration. From our experience, the live chat support had barely any queue times and the agents were friendly and helpful. There’s also a great range of languages supported. If we had to pick out one minor complaint, it would be that the user interface for the live chat window did seem rather out of place when compared to the rest of the site.

There’s a good selection of deposit and withdrawal methods available here. Visa, MasterCard, Skrill and Neteller, as well as a number of bank transfer options. Trustly, Interac and regular bank transfer are all valid deposit methods, however only regular bank transfers can be used as a withdrawal method out of the three. All of this is listed on the “Deposit Options” page found at the bottom of the site. However, there is some key information that is missing there, such as minimum and maximum deposit amounts for each method, as well as any possible fees or transaction times, or lack thereof, that may be incurred.

It should also be noted that Platinum’s terms state that; any player who is fortunate enough to request withdrawals that total 5 times more than their deposits, will be subject to a detailed review of gameplay activity, along with a maximum withdrawal limit of €4,000 per week. In any other case, the casino has a €10,000 limit on withdrawal made in a 24 hour period, which is actually quite generous compared to others.

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Verifying Your Platinum Play Account

Regardless of the online casino in question, account verification is something that all players should become familiar with. Verifying your account as soon as possible prevents any potential delays to the processing of any winnings you may acquire. This entails sending the casino a proof of identity and proof of address, which is required by the licensing body and ensures that proper anti money laundering and player safety procedures are maintained.

Platinum Play makes this process easy to get through with a handy uploader that you can find in your profile settings under the “Upload My Documents” tab. There’s also clear instructions here as to what type of document is needed, along with the file specifications of what can be uploaded. For a proof of identity, it is recommended you send in a picture of your passport for the quickest processing time. A proof of address can be a bank statement or proof of address that is no more than 6 months old. From there you can expect to hear back from the casino within 2 to 3 days.

The Malta Gaming Authority (MGA) is the most widely used and reputable licensing body in the industry. It was originally established in 2001 and continues to regulate countless of online casinos, Platinum Play included. This ensures that the casino is regularly checked for its practices in fair play, responsible gaming and player protection. 

This is in addition to the testing and auditing done on the games available. eCOGRA is a testing agency that ensures the ethical state of digital games of chance platforms. Achieving a certification seal from both the MGA and eCOGRA is a great way of showcasing that this casino is fair, respectful and in keeping with industry standards. Further information about these 2 organizations are handily cleared out in a dedicated page available from the Platinum Play website.

You can also find an extensive ‘Security and Privacy’ policy page at the bottom of Platinum’s site, which goes into detail regarding the ways in which your information and activity is recorded, stored and safeguarded. This covers collaborations with 3rd parties, how information is transferred and what your rights are in these matters. The layout, legibility and concise nature of which all of this information is presented here is great and is something we would definitely recommend you take a look through to get an easy understanding of the entire picture.

Platinum Play has a lot going for it, but is unfortunately brought down by a few negative aspects. While we love the variety of promotions, great mobile website and, for the most part, its selection of games, there are a few shortcomings in each part that we hope to see improved upon. For promotions it’s mainly the wagering requirements, while it’s the less than optimal load times for the site itself, and lastly the lack of progressive jackpots, that marks Platinum down a couple of grades. 

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All of these complaints are not major issues that completely break the experience and we strongly believe that positive changes in these areas are not outside of the reach for this casino. You can tell a lot of dedication and expertise has been put into providing an overall great player experience. Though we still believe that this casino has a little further to go to reach its true potential.