Overview
Highly stylized and featuring a rather funny name, Playdingo Casino is a site that exudes choice and accessibility. Immediately upon account creation, you will be faced with a choice of welcome offers. As you spend more time with the site, you will start to see all of the different ways to progress and earn rewards in the various loyalty programs open to you. All of this creates a great first impression, however, we are here to dig a little deeper. Keep reading to find out if this site has what it takes to keep the momentum rolling.
Bonuses
There are many Playdingo bonuses, free spins, and other promotions available based on players' country of residence. New players at Playdingo casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
Game Selection
With over 30 different supported providers, the range of Playdingo games is rather extensive. There are several categories and other search features, to make browsing through all of these choices much easier. For example, you can list games by A to Z, by newly released or by using the search bar that works for both providers and game titles. A dropdown list is also available, which offers a complete list of all supported providers. You can also favorite games, making them appear in their own separate category, as well as give a rating to each title. These ratings are based on five stars and also have their own dedicated category, once you start applying ratings.
Slots and Table Games
With so many game developers providing their catalogs at Playdingo, you can be sure to expect a huge list of slot games to choose from. Popular providers, such as NetEnt, Microgaming, Quickspin and many more are all featured here. Along with the games having their own on-site rating system, so does the providers. Currently, the highest-rated provider is Booming Games with a score of 5 out of 5 stars. They offer up equally high scoring games, with Howling Wolves and Gunspinner being just a couple of examples. You can also find classic favorites like Gonzo’s Quest and Big Bad Wolf. Overall, a very good selection that is sure to please any kind of slot player.
Table games also have their own dedicated category, which features another huge list of games to choose from. Blackjack, Roulette, Baccarat and Poker are all represented with a lot of choices offered between them. The Arcade category expands upon this with various specialty games and scratch cards, which continues the trend of impressing us.
Jackpots at Playdingo
Jackpot games also make a strong showing at Playdingo. This goes beyond slot games, as there are all several variations of Keno and other more nice game types that include large jackpots. The vast amount of standard jackpot games are also nicely complemented by some of the most popular progressives around. Mega Moolah and Divine Fortune are both available here, along with several others.
Our only issue is regarding how progressives are presented. They have no dedicated category, although you can hover over each individual thumbnail to see what category the game fits into. You will actually need to go to the Offers page to find the complete list of progressive jackpots. A lot of other sites will add the progressive jackpot amount directly in the thumbnail, allowing you to easily recognize a progressive game while being stirred with excitement when seeing those large jackpot amounts skyrocket into the millions of euros.
Live Casino Games
We are happy to see that live casino games are equally represented in full force. Lots of tables by some of the best providers in the business. Evolution Gaming definitely supplies the lion’s share of tables, which is certainly not a bad thing. They are well known for having some of the highest standards and production values when it comes to live games. You will therefore be able to play on several variations of Blackjack, Roulette and Baccarat tables, all being hosted by cordial and professional dealers.
You can also find some useful information clearly presented on each thumbnail. Minimum and maximum bet amounts are shown that can start as low as €1, going all up to €10,000. While you are browning through all of these live tables, you will no doubt stumble upon several specialty games. Dreamcatcher and Deal Or No Deal are just a couple of noteworthy mentions that aim to put a nice twist on the live gaming experience. These specialty titles have proven themselves quite popular, as they offer something completely different from the more traditional table games.
Usability
While many casinos opt for a sleek and muted palette, Playdingo chooses to go in a different direction. They instead offer up a colorful cartoony style that manages to still be clear and avoids being obnoxious. This definitely presents a more welcoming and accessible initial impression, running counter to the more exclusive feel that many casinos aim for. All of this achieved without sacrificing the functionality that makes browsing through the site easy. A lot of information is presented at the top of the page, without it being overcrowded, meaning that you can easily find exactly what you are looking for.
What we are particularly pleased with, is the fact that the site supports eight different languages, making the site all the more accessible for players around the world. You can choose your preferred language when registering, as well from a dropdown list at the top right of the page. Speaking of registration, a randomly generated username will be designated to you during the account creation process. We strongly recommend you replace this with something more memorable and relatable to you, which you can do directly from the registration form.
Mobile Casino
Gaming on the go is no problem with the Playdingo mobile casino site. It is beautifully optimized for smaller screens without compromising on design or functionality. Most of the navigation can be done from the top of the screen, with even further options presented in the menu icon found at the top left. You can also swipe through the various game categories on the homepage, while also having the option of using the search bar or provider dropdown list. Bonus and real balances are prominently displayed at the bottom of the page, allowing you to easily distinguish between the two, immediately upon logging into your account.
The same visual character is present in the mobile version, offering a colorful and welcoming style that clearly presents all of the available functionality. It is clear that a lot of effort has been put into providing a quality mobile experience, which does a great job of remaining coherent with the desktop version.
Playdingo Casino Help & Support
Clicking on at Contact Us page, found at the bottom of the site, will allow you to see the various methods you can reach the customer support team, while also offering an extensive FAQ section. There are several categories in the FAQ, which can be expanded to reveal several questions and answers.
These are the main categories in the Playdingo FAQ:
- My Account
- Registration
- Verification
- Security
- Deposit
- Withdrawals
- Technicals
- Bonus and Promotions
- Casino
The customer support team can be contacted via live chat, email or by using an on-site contact form. Live chat support is available from 5:00 to 21:00 UTC, which we are a little disappointed by, as many casinos offer 24/7 availability. The functionality of the live chat is satisfactory though, giving you the ability to attach documents and leave a rating out of three different moods. We had mixed emotions when speaking to the agents. On the one hand, our questions were all answered in a concise and professional manner, on the other, we were left feeling that a little more personality could have been injected into the interaction by the agents we encountered.
Payment Methods
Playdingo supports seven different currencies, which will be fixed upon account creation, depending on your place of residence. Regardless of your chosen currency, you can expect to find a wide variety of payment options available to you. Visa, MasterCard, Neteller and Skrill are just some of the usual methods that are supported. In addition to more traditional payment methods, Bitcoins can also be used to make payments.
The Banking page found at the bottom of the site provides a detailed breakdown of each payment method, including processing times and supported currencies. Most methods are processed instantly, with the exception of Bitcoin and bank transfers, which will take longer. Regardless of your chosen deposit method, the minimum transaction amount will always remain at €10, while the minimum withdrawal amount is set to €25. You will however need to keep in mind that the casino charges a €30 transaction fee for SEPA transfers, while international bank transfers come with a €40 transaction fee.
Verifying Your Playdingo Account
You can find dedicated document uploaders by clicking on the My Account tab, followed by Verify Account. This will show you a verification status, as well as three different uploaders assigned for each of the required documents. These documents include a proof of address, proof of identity and proof of ownership of your chosen deposit method, which you will generally be asked to send in upon making a withdrawal request. This verification process is a requirement imposed on any licensed casinos, in order to uphold anti-money laundering legislation.
We appreciate that the option to upload documents straight from the site is provided, as this means you can get through the process right away and thereby avoiding any potential delays to any future withdrawal requests. A dedicated email address is also provided, should you ever need to inquire further about your verification status.
Security
Playdingo holds a Curaçao license issued by Antillephone N.V., which has been in operation since 1996. While maybe not as highly regarded as the Malta Gaming Authority, Curaçao still provides a widely used and respected licensing body that is utilized by countless of trusted casinos. Our main issue with the Curaçao eGaming authority stems from the fact that they take no direct involvement with player complaints. The legislative backbone that the license is built on though is very solid overall and is more than sufficient to keep numerous casinos and players very satisfied.
A Privacy Policy page and separate Cookies Policy page can be found at the bottom footer of the site. These provide you with detailed descriptions of the manner in which your data is gathered, stored and secured. The Privacy Policy page also covers certain rights you have as a user, including the right to be forgotten. Also, keep in mind that the data protection legislation of your country of residence will always take precedence over an individual establishment’s policies.
Conclusion
If you are looking for a colorful and accessible online casino that offers a wide variety of games and promotions, then Playdingo might just be the site for you. We love how the choice of games goes beyond the extensive catalog of slots and also expands into virtual, specialty and live games. This is also enhanced by the fact that you have a lot of choices when it comes to the different welcome bonuses and loyalty programs. Having the ability to take advantage of three separate bonuses on your first three deposits, with the first deposit granting you multiple choices, allows you to tailor your own initial experience. This is only expanded upon when it comes to the various loyalty programs, including Dog Coins and the VIP club.
All of this being built on a modern and highly functional site that supports several different languages and currency options really do a lot to elevate the site as a whole. The only complaints from our time spent with the site are rather minor in the grand scheme of things. We would like to see the live chat opening times be increased to match the 24/7 availability offered by a lot of the competition. It would also be appreciated to see a bit more character infused into the interactions we had with the agents, although not at the cost of the concise professionalism we did experience. The only other issue was the artificial inflation of the promotions page, by populating it with jackpot games categories, which we felt was unnecessary.
If you can see past these very minor complaints, you will most likely have a very enjoyable time at Playdingo.