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eCogra Approves Responsible Gaming Framework by LeoVegas
LeoVegas gets the nod from eCogra. The online casino operator submitted its responsible gaming framework for scrutiny. eCogra (eCommerce Online Gaming Regulation and Assurance) reviewed the framework and approved it.
LeoVegas in the Clear After eCogra’s Approval
The European Commission requires online casino operators to adhere to responsible gaming regulations. This includes protecting consumers including minors. It also requires online gaming services to adhere to the set regulations.
LeoVegas submitted its responsible gaming framework to eCogra for assessment. The body later reported the operator’s framework met the European Commission’s regulations.
Everything was in line with the EC’s regulations according to eCogra’s review. This was after assessing the brands owned by LeoVegas Gaming Group. It also assessed LeoVegas’s markets. eCogra didn’t request further changes to the framework.
Gustaf Hagman said providing a secure and safe gaming experience remains a top priority for the company. Mr. Hagman added protecting minors from accessing online gambling is a top priority. Gustaf Hagman is the LeoVegas Group CEO.
He also spoke of the reassurance the assessment brought on LeoVegas. The CEO said the review by an independent/external party confirmed the company’s efforts in conforming to the European Commission’s recommendations. The assessment took place in conjunction with supervision from local authorities.
Not Smooth Sailing for LeoVegas in Sweden
LeoVegas may have passed the eCogra test on responsible gaming but it has been a smooth sail in Sweden. Late in April saw the Swedish regulator charge LeoVegas SEK 2m in fines. This was after the gaming watchdog’s investigations revealed flaws in the operator’s documentation policies.
The regulator said 11 of 15 customers who won large amounts between January 1 2019 and November 30 2019 spotted inconsistencies in their documents. Documents for one of the customers didn’t include estimates of the car and house valuations as is the norm. The other 10 had incorrect dates in their documents.
But LeoVegas defended itself stating the dates on the documents consisted of reviewed and saved dates. Not entered dates.
The operator’s customer risk evaluation system was also put on the spot. Spelinspektionen stated one customer spent SEK 150,000. But the operator classified them under the low-risk category.
Another customer’s net deposits amounted to SEK 58,000. But their total deposits were SEK 1.7m occupied the medium-risk category.
The regulator’s investigations revealed five of eleven players fell under the low-risk category. Three fell on both medium and low risk. That is two medium while another was in both categories.
Spelinspektionen noted most of these players had rather high net deposits. This is even after the withdrawals were factored in. It stated two more players should have been categorized as high-risk.
The gaming watchdog concluded LeoVegas didn’t perform thorough know your customer checks. This is from the many players classified as low risk.